Admissions & funding
Moving into a care home is a big step. We’ll guide you through every stage, answer your questions honestly and help make the move as smooth as possible.
How to arrange care
Get in touch
Call, email or send us an enquiry. Tell us a little about your loved one and their needs, and we’ll answer your questions and explain how we can help.
Visit our home
Come and see us, meet the team and get a feel for daily life. You’re welcome to bring family members and ask as many questions as you like.
Care needs assessment
A senior member of our team meets the person — at home, in hospital or here — to understand their health, care needs, routines and preferences, and make sure we can meet their needs safely.
A personal care plan
Together with the resident, their family and any professionals involved, we create a care plan covering health needs, daily routines, likes, dislikes and what matters most to them.
Moving in & settling
We agree a moving-in date and help with every detail. In the first weeks we keep in close touch with families and review the care plan as the new resident settles in.
Understanding care funding
Care fees depend on each person’s assessed needs and the type of care required. We provide a clear, personalised quote after the care assessment. Here is a simple overview of the main ways care is funded in England.
Self-funding
If savings and assets are above the government threshold, people usually pay for their own care. Many families take independent financial advice before deciding how to fund care.
Local authority funding
If savings and assets are below the threshold, the local council may contribute after a care needs assessment and a financial assessment. Contact your council’s adult social care team to start.
NHS Continuing Healthcare
People whose needs are primarily health-related may be eligible for care fully funded by the NHS (CHC). Eligibility is decided by the NHS through an assessment.
NHS-funded Nursing Care
If someone in a nursing home is assessed as needing nursing care, the NHS pays a contribution (FNC) towards the cost of their registered nursing care.
Deferred payments
A deferred payment agreement with your local council can mean you don’t have to sell your home during your lifetime to pay for care.
Independent advice
For free, impartial guidance on paying for care, contact your local council, Age UK (ageuk.org.uk) or visit nhs.uk.
This information is a general guide only and is not financial advice. Funding rules can change, so please check the latest official guidance or speak to an independent adviser.
Frequently asked questions
Can’t find the answer you’re looking for? Call us on +44 7456 000843 or email info@careaboveall.uk.
Ask us a questionWhat is the difference between residential care and nursing care?
Residential care provides help with personal care and daily living — such as washing, dressing, meals and medication. Nursing care includes all of this, plus clinical care from registered nurses for people with more complex health needs.
Can we visit before making a decision?
Yes, absolutely. We encourage families to visit, meet the team and ask questions before deciding. Just call or email us to arrange a convenient time.
How much does care cost?
Fees depend on the type and level of care needed. After a care assessment, we’ll give you a clear, written quote explaining exactly what is included.
Can residents bring their own belongings?
Yes. We encourage residents to bring photographs, ornaments, small items of furniture and other belongings that help their room feel like home (electrical items and furniture are subject to simple safety checks).
What are the visiting arrangements?
Family and friends are welcome to visit. We ask visitors to sign in and, where possible, to avoid protected mealtimes. We’ll always let you know about any temporary guidance — for example during an infection outbreak.
Can residents keep their own GP?
This depends on the GP practice and whether our home falls within its area. If not, we’ll help register your loved one with a local GP and arrange for their records to be transferred.
Do you offer short-term or respite stays?
Yes, subject to availability. Respite stays can be planned in advance, and we will always try to help in urgent situations.
How are care plans reviewed?
Care plans are reviewed regularly, and straight away if a resident’s needs change. With the resident’s consent, families are invited to take part in reviews.
Can you cater for special diets?
Yes. Our kitchen caters for medical, cultural and religious dietary needs — including diabetic, soft, pureed and fortified diets — as well as personal preferences.
How do I raise a concern or give feedback?
We welcome all feedback. Speak to any member of our team or the manager, or email info@careaboveall.uk. Every concern is listened to, recorded and responded to. If you’re not satisfied with our response, you can contact the Local Government and Social Care Ombudsman, and you can share feedback about any care service with the CQC.
Looking for care for someone you love?
Talk to us. We’ll answer your questions honestly, explain the options and arrange a visit at a time that suits you — with no obligation.